Ordering

We make virtually everything to order, as experience has shown variations on a theme is typical; everyone wants something different. For this reason we do not stock much finished product, and have not indicated much pricing on this site. Please contact us with information about your specific need, and we will provide a formal quotation. We are always happy to take orders for glassware in any way: telephone, email, fax, mail, or personal visit. We do not, however, have online ordering.

We are flexible about how we get your specifications, but want to get it right from the start. Reference to photos in our website galleries can be helpful; please visit the galleries to see hundreds of examples of past jobs. These photos are NOT intended to be our catalog, as variations are the norm. We encourage you to try our "Image markup" feature; you can click the link in the popup window to do simple drawing and annotations on the image, then save and email it to us. 

We understand the pace of business is fast these days, and we strive to meet your needs. Rush orders incur rush charges, on a sliding scale. Please assess your needs, rather than your desires. We have experienced busy times that have precluded expedited work. Honesty is the best policy and we will tell you if that is the case.

We accept purchase orders from companies who can demonstrate good credit, and universities. Our terms are Net 30. 

We accept corporate and personal credit cards - MasterCard, Visa, American Express, and Discover. This is generally the best way for initial orders, one-off items, or rush orders, as it simplifies all of our transactions. When we ship your glass we will charge the order on your card with the actual shipping costs; we will email you a copy of the paid invoice. We do not use PayPal.

For international orders we require payment in advance, either by credit card or wire. For returning customers, payment any time before shipment is acceptable; for new customers we enter your order into the queue upon receipt of payment.

We look forward to being of service to you.

 

 

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