Ordering and Business
Link to international ordering
We make virtually everything to order, as experience has shown variations on a theme are typical; everyone wants something different. For this reason we do not stock much finished product, and have not indicated much pricing on this site. Please contact us with information about your specific need, and we will provide a formal quotation. We are always happy to take orders for glassware in any way: telephone, email, fax (!), etc, or personal visits. We do not offer online ordering.
We are flexible about how we get your specifications, but want to get it right the first time. Reference to photos in our galleries can be helpful; these photos are NOT intended to be our catalog, as variations are the norm. We encourage you to try our "Image markup" feature; you can click the link in the popup window to do simple drawing and annotations on the image, then save and email it to us.
We understand the pace of business is fast these days, and we strive to meet your needs. Rush orders incur rush charges, on a sliding scale. Please assess your needs, rather than your desires. We have experienced busy times that have precluded expedited work. Honesty is the best policy and we will tell you if that is the case.
We are happy to assist in determining functional and cost-effective designs. We are happiest when you have a fairly clear idea of what you need and can communicate it to us. At times, we find ourselves overwhelmed by requests and quotes that are clearly unfocused and constantly changing. We reserve the right to charge when appropriate. What we consider inappropriate is needing to spend hours on the phone or to send many email messages back and forth to finalize a design (the current record is 39) for glassware amounting to a minimum order (currently $50). We consider ourselves reasonable people and good glassblowers; we will charge development and design fees when we feel we are spending more time than justified by the job.
For initial orders, we require credit cards. For one-off items, or rush orders, this simplifies all of our transactions. We do not use PayPal. We accept corporate and personal credit cards - MasterCard, Visa, American Express, and Discover. When we ship your glass we will charge the order on your card with the actual shipping costs; we will email you a copy of the paid invoice. We will accept purchase orders from established customers who can demonstrate good credit, and universities. Our terms are Net 30.
For international orders we require payment in advance, either by credit card or wire. For returning customers, payment any time before shipment is acceptable; for new customers we enter your order into the queue upon receipt of payment.
For repairs, our preference is to give an approximate quote based on our best guess, and refine the final charge based on reality. If you need to have an exact quote for paper purposes, we will guess high. Please see our notes about repairs.
We look forward to being of service to you.