Customer Comments
Just the good ones ;-)
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Here's a response to a repair job. I wanted you to know that we really appreciate your impeccable workmanship, your quick turnaround time, your reasonable price to perform the repair, and the fact that you are one of the few companies that we could find in the U.S. to do this work.... |
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We recently received this unsolicited note from an old-time client; I want to express my thanks to you for all the help you’ve given to me and my group over the years. From last-minute repairs to innovative thinking about new designs that could achieve our goals, you and your team have made a big positive impact on our research...... |
| A local postdoc was referred to us by their Stanford colleagues as a source for custom glassware needed for an electrochemical ammonia synthesis project. Working from previous work we had done for their department, he submitted his ideas for a cell that would best suit his purposes, which included a low volume cell that could hold a vacuum while being moved in and out of a glovebox. We worked with him on his ideas, and were delighted to get his response to his custom glassware...... "Adams & Chittenden worked with me to design the perfect glass vessel for my postdoctoral research. They discussed design considerations with me over the phone and sent me multiple iterations of sketches via email until the design was to my liking. Their attention to detail, responsiveness, and professionalism are second to none. I also chose the expedited option (so I could start experiments as soon as possible with the new vessel), and I received the vessel exactly 3 weeks from the day the PO was sent - just as they had promised. Count me as yet another life-long customer." |
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Adams and Chittenden helped us to customize 5 sets of electrochemical cells for our laboratory experiments.
We appreciate George for putting time and effort into understanding our custom design needs.
It was a bit expensive for us but the quality of glass compensated for it.
The support, design and quality were excellent and up to the mark.
Just a phone call away to understand & update your order details!
Thank you very much Moe and Stefka for your continuous support.
Best wishes!!
Dr Nishu Devi
Northwestern University
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"Gentlemen, Truly a pleasure working with you. Artisans are a lost breed, for sure. You not only do fantastic work, you provide great service at very fair prices." |
 3" Wiped Film Evaporator |
| We have been getting a lot of requests for repairs of wiped film distillation glassware like the one pictured above. Here's another; "... All that being said I can't possibly express how pleased I have been with this experience. Your professionalism and communication has been first rate! We all cringed when you said you had to cut the top off to get the collar off...better you that us!!! Thank you again for expediting this repair, I'm anxious to get my baby back up and running. All the best Chris. " |
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"We went to Adams & Chittenden on recommendation since we needed to special order three-electrode W-cells for electrochemistry experiments. The cells came out immaculate, exactly to our specifications and needs! We can determine exact concentrations of redox-active species with these cells. Our glassblower was very flexible with us in working out the kinks in our original design. Thanks for the craftsmanship and professionalism."
Happy Monday,
Felipe Pereiro
NEUP Graduate Research Fellow
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A happy customer writes about a standard piece of laboratory glass doing what it is supposed to:
"I had remembered seeing in a photo some time back of a sep funnel ( I didn’t know what I was looking at at the time) thanks to random guesses, images on google and voila - - I found you guys. Attached is your wonderful work doing its thing.
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 Separatory Funnel with watermellon extract. |
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We entertain all kinds of requests for glass. If we can do it, we will try! On the left are the designs from Tom Chung Studio. More pictures are here. "Thanks again for taking care of the glass vase parts for me, everything turned out great. I thought you might want photos of the finished pieces for your gallery..."
Photo, Tom Chung |
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We had a request from a researcher: He was clear conceptually, and happy with the result;
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"Dear Tom, |
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"Tom,
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"Amazingly beautiful glass!
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"Hi Guys, I just wanted to thank you for delivering the 2 x 2L glass vessels. They are a work of art and seem to be more sturdy than the originals. Also, everything fits in terms of dimensions and threading. Best regards, 2L Eppendorf-style Bioreactors |
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"Hi Mary, I want to thank you and all involved at Adams & Chittenden for shipping my 20 liter beakers a week ahead of schedule. They arrived intact and I am very pleased with the quality. They not only meet all specs but are beautiful works of art as well.
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I really appreciate the care taken to insure my needs were clearly understood. I was particularly impressed to receive a call from Mr. Adams to clarify my flatness requirements for the lip bead. It has been great to work with such a pleasant staff and excellent company. Mike Barnes
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" Tom Thanks again!" Josh Long 10L Jacketed Bioreactor |
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"We are very happy with the vacuum manifold and trap assembly that you have designed and built for us. The suggestions you made in the design process were very much appreciated and the craftsmanship in the items is excellent. We will continue to use your company for all of our custom glassware needs." Tim Karpishin, Ph.D. |
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"Dear Tom RL Goodwin, PhD |
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| "Adams & Chittenden Scientific Glass exceeds expectations on all indices. They were able to complete a custom chemistry glassware request in a very short amount of time and did so without any sacrifice to quality. During the very short and intense fabrication period, they frequently contacted me with questions highlighting their attention to detail and desire to meet customer needs. I assure you that they went above and beyond in doing so -- top product quality and customer service. For future glassware needs, Adams and Chittenden will certainly be my go-to. Jessica Kachian, Ph.D." |
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"Just wanted to let you know that I received the electrochemical flow cells a couple weeks ago and they are fantastic! You guys are true craftsmen. Justin Holland |
| "We have been a customer of Adams & Chitttenden Scientific Glass for over eighteen years. We have used their fabrication services for all our custom chemistry glassware as well as general repair. We have also worked with Adams & Chittenden Scientific Glass on a variety of custom projects and have found their attention to detail unmatched. They provide excellent quality products in a very timely manner. I would highly recommend Adams & Chittenden Scientific Glass for all your glassware requirements." Clifford Quan Medicinal Chemistry Department Genentech, Inc. |
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"Tom Adams and his team have been making custom scientific glass items for C S Bio for well over 15 years. The glassware on our synthesis systems is critical and dimensions, design and other factors often vary from customer to customer. Adams and Chittenden has always been able to accommodate our many and often changing requests and have been a vital part of C S Bio’s success in the field of automated synthesizers. As we use many vendors for various parts, it is nice to have a vendor we do not need worry about." OEM peptide synthesis reactors |
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"It is my pleasure to provide a recommendation for Adams & Chittenden Scientific Glass. We have been doing business with Adams & Chittenden since they first opened in 1993. Over the years they have made many different types of prototype parts for our specialized research applications. |
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| "I would like to acknowledge the successful relationship the Harvard School of Public Heath Environmental Science and Engineering program has had with The Adams & Chittenden Scientific Glass Company. Three years ago, we were developing a sampler to monitor airborne acidity. We had developed all of the mechanical parts, but were having a terrible time with the glassware. The performance of the sampler depended on a relatively complex piece of glassware, called a denuder, that was proving almost impossible to build. We had been working with a number of highly regarded glass companies, but the denuder that resulted from these efforts could not be used. Then, a colleague put us in touch with Tom Adams and George Chittenden, and in a short time, the denuder was completed. The process took a few iterative steps, but each denuder worked better than the last. The finished pieces reflected an understanding of our needs and the high degree of skill that Tom and George have with their medium. The product that they build is of high quality and is delivered on time. Although it is a fairly complex piece of glass, and difficult to build, the denuders are very consistent. Their fit and finish as well as their performance are up to our needs and standards. If I could collaborate with more craftspeople of Tom and George's caliber, my work would be a lot easier. As a result of our successful relationship with The Adams & Chittenden Glass Company, I strongly recommend their expertise to others." Petros Koutrakis, Ph.D. Professor of Environmental Sciences and Director of the Environmental Chemistry Laboratory Harvard School of Public Heath |
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"Hello Tom, "Cheers, |
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"The Adams and Chittenden team was truly a pleasure to work with from day one until project finish. Mary and Tom were very accommodating from day 1: "Can you do one piece of this?", which quickly evolved into "Can you do several thousand of these? Like, tomorrow?" Not only were they able to meet our very tight deadlines and quality requirements for our very unique project, they were able to handle the logistics of procurement and material flow (this involved buying up stock in the entire country, and borrowing space from neighbors.) They remained in close touch throughout the project, and welcomed visits and discussions. Having worked with a multitude of vendors and suppliers, I can only dream that all suppliers would live up to their standard. I have no reservation in recommending them for any scientific glass work, small or large!" Chiaki Treynor, Ph. D. |
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Find here the art and artistry of Allen Hemberger, a local chef who wanted to use glass in his presentations tableside....
Photos by Allen Hemberger |
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| "The components are layered in a glass sleeve I had custom-made at Adams-Chittenden, a scientific glass manufacturer I found in Berkeley. They’re super-lovely to work with and helped guide my decisions when trying to figure out measurements for the sleeves...." |  |
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"I've been asking Adams & Chittenden for custom glassware and advice for over a decade. In many cases my crazy requests turn out to be something they've already done. They're truly awesome." Adam Savage, co-host, |
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"Hi Tom Thank you very much for making a specific photoelectrochemical cell with a perfect optical window. The quality is excellent and the price is reasonable. Thank you again for the excellent work." Weixing Lu |
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"Everyone has been in our situation occasionally: you have a contract with a short fuse, your customer is breathing down your neck and you order the wrong size of something. A chill runs up your spine because it was a custom part and customs take time. Adams and Chittenden made new parts and shipped within 24 hours. It is truly wonderful to find a responsive supplier these days and Optical Subassemblies is grateful for your "above and beyond the call of duty" effort." Joel Johnson |
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"Dear Tom, Just would like to express my sincere appreciation and thank you for providing us an emergency help during our experiment today. Without your just-in-time repairing of the quartz rod and tube, our silicon wafers would have to stay in the furnace through the New Year's Eve, and for sure, would be damaged. Your generous help not only saved our expensive wafers, but the most important, saved our valuable experiment data. Your help really made it possible for our development project to reach an important milestone before the New Year." Best regards, |
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"Dear Adams and Chittenden Team, |
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"If asked to give two reasons why we chose Adams and Chittenden Scientific
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| "Hey Tom, Hope this finds you well and all is good. As promised, attached is a photo of the “coupon rack.” We are proceeding with the installations this week and when I get one of the units up and running I’ll send you another photo. If these racks work as well as we hope I will be ordering the additional 60 units for the rest of the campus hot water loops. Tom, you were a great help with this project and Ga. Valve and Fittings, the Swagelok supplier, was really impressed with the results and how it all came together. To coin an old southern saying “we did good.” Thank you for all your help." Phil Stephens Emory University |
| "Mary, Tom, George, I just wanted to drop a line because I was thinking of you. I’ve been having a frustrating time lately with various vendors, but you guys are never a problem. I always get what I was promised when I was promised it from you. That might be what many people would expect as the usual for a vendor, but I have come to find that it is a pleasant rarity. I am especially impressed considering the specialized field you are in. If everything came a month late from you, I would probably still be a customer. If your shop was not a place I actually like to visit, I would still be a customer. If I couldn’t expect useful and experienced input from you in my problem-solving process, I would still be a customer. Getting all of those things makes me feel like I’ve hit the jackpot. Last week, I was dealing with the logistical problems caused by late delivery of the wrong thing from a vendor who seemed not to care about my business. As I was running up and down the halls, pulling my hair out, I asked the empty hall “Why can’t they be like Adams and Chittenden?!” Thank you for the outstanding level of customer service and just for being really nice people who I like doing business with." Marlene Hoeber Manager of Lab Services Amyris Biotechnologies |
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"Tom (team): I did receive the 2L P5 fritted funnel yesterday and have already had a chance to use it. It worked wonderfully and I am very glad to have it. I especially appreciate the heavy duty glass used and the extraordinary craftsmanship. Thank you again and I hope to do business soon,
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| "Your company has been invaluable in establishing a reliable and cost-effective supply chain for our laboratory glassware line. Your quality has ensured our customers' needs are satisfied. My working rapport with Adams & Chittenden's customer service has always been affable and responsive enabling a high level of communication regarding all of our orders. We will continue renewing yearly blanket orders with Adams & Chittenden and are very pleased with your service." Daniel Z. Rampa Materials Manager Advantec MFS, Inc. |
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"Dear Tom and crew, Thanks you so much for all your help. Your assistance and excellent work has been inextricable from all of our projects. We have witness unparalleled quality of workmanship and personal commitment of all of your staff on every project we have worked on since the mid nineties. Thanks again, Larissa Sand" |
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"Hi Mary, |
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"I learned about Adams and Chittenden three years ago when I needed glass repairs on a French-made electric ebulliometer. They did a fantastic job with minimal specs and a short turn around time. Since then, I have gone to Adams and Chittenden for all of my wine analysis glassware. In the laboratory, we use the Adams and Chittenden wine thieves daily for sampling and tasting. I love the assortment of styles and their consistent, high throughput design. I have used the AO apparatus for three years now and in my opinion, it is the best design in the industry. It is easy to clean with minimal glass and has increased our laboratory’s efficiency. I am never afraid to approach Adams and Chittenden with custom projects and special requests. Their customer service is phenomenal I always know the product will be made beautifully and on-time. I highly recommend Adams and Chittenden for any scientific glassware need." Kathryn Allegra |
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"Dear George and Team: Thank you so much for the expedited service on the wine SO2 apparatus...we are relieved that it will be available. We needed it in an emergency and having it ready in just a few days is clearly the type of service one can expect from Adams & Chittenden. We are looking forward to using the new apparatus and, since we have one of your cash stills, can rest assured that it will be of the same superior quality. Thank you! |
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"Just wanted to give you a big thumbs up for your SO2 apparatus which I use for measuring free SO2 in hard cider. I started using this apparatus a few years back and have used the same apparatus for hundreds of tests without having to replace it. It is durable and easy to clean which noticeably increased my efficiency. Now, starting my own cidery, I am happy to purchase your excellent glassware for my own use. Thank you for everything, |
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"Hi Mary I know we just received this cylinder but we like you guys so much we would like to order another. We have found that they do not hold up well to falling off tables and coming in contact with concrete flooring! Thanks" COLIN A. LEVI 95273 |
| "I have had the pleasure of utilizing the expertise of Adams and Chittenden recently for a custom glass order for a time-critical project at my company. After describing my custom request to Adams and Chittenden during an initial phone call, their professional and friendly manner of operation made the entire process from concept to finished product run in a very smooth and timely fashion. For my application here at Inhale Therapeutics, Adams and Chittenden constructed a custom glass spray-drying chamber with accurately place quartz viewing panes for laser-based diagnostics. From my perspective as an engineer who works with very tight tolerances in a range of optical applications, I found the work of Adams and Chittenden to be of very high quality and I will not hesitate to approach Adams and Chittenden for my future glass blowing needs. In addition to the high quality of work and timely service I have received from Adams and Chittenden Scientific Glass, I have found both Tom Adams and George Chittenden to be very personable and bright-minded people who clearly have a mastery over their trade." Chris Varga, Ph.D. Process Technology |
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"I want to thank Adams and Chittenden for providing a simple solution for my complex glassware needs. Our Hungarian-made organ bath system seemed like a perfect choice for our ex vivo assays - until the stopcocks began to break. Replacement baths were expensive and required over a month of lead time to obtain. Adams and Chittenden repaired the broken baths, using beefy stopcocks that made the repaired units stronger than the originals. When the scope or our experiments expanded, Adams and Chittenden provided a redesigned unit with increased functionality. Their attention to detail was crucial for this complex piece of glassware - they even used European glass tubing for the fabrication so that the new baths could be seamlessly integrated with the other parts of our existing system. Our new organ baths were also an exceptional value - while they are stronger and more functional than the original units, the quality did not come at an unreasonable cost. Adams and Chittenden's prompt, friendly service makes me want a “Made in Berkeley” sticker on all my custom glassware." Chris Carreras, Ph.D. |
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"Hi George and all at Adams & Chittenden Scientific Glass, Karl Mayrhofer Ph.D. |
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"PolyPlus Battery Company (PPBC) has been working with ADAMS & CHITTENDEN SCIENTIFIC GLASS for more than ten years. PPBC is developing a new generation of lithium batteries and needs to use non-standard, original glassware and specially designed glass cells for testing of battery materials. ADAMS & CHITTENDEN SCIENTIFIC GLASS completely satisfies all of our requirements. When I come to the shop and ask George Chittenden to make a newly designed electrochemical cell, I am confident that all the work will be done on time and with high quality. The shop has a team of highly skilled and creative professionals, whose work is well organized. People at ADAMS & CHITTENDEN SCIENTIFIC GLASS always keep their promises! My interactions with George, Tom and other staff members have always been very pleasant. I think that ADAMS & CHITTENDEN SCIENTIFIC GLASS is a great business partner and strongly recommend its services to everyone who needs high quality technical glassblowing." |
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"Once again, you have astounded me: with the quality of the glass apparatus you fabricated for me, and with the timeliness with which you completed it. Upon reflection, I should not be surprised. Over the years, Adams and Chittenden consistently have exceeded my expectations. I have lost count of the occasions I presented Tom or George with a rough sketch illustrating approximately what I wanted, and from my crude drawing they made something beautiful and perfectly suited to my needs. Not only are Adams and Chittenden consummate craftsmen, but they consistently demonstrate a commitment to outstanding customer service." Michael C. Rey |
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From an unsolicited email about a past project: "This is a little FYI regarding the cyclone you made for me almost a year ago. I took a lot of flak for: 1 Not going to a known supplier 2 Not buying a proven powder transfer system for $10K - $60K with a 12 to 20 week delivery time 3 Not having CAD drawings 4 Not having CAD models of the cyclone predicted performance 5 Not having a cyclone manufacturer design the cyclone 6 Using glass instead of stainless steel 7 Using an industrial floor care vacuum motor as a vacuum source Wayne MacKenzie, Technical Services |
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"Adams and Chittenden did a fantastic job on custom Schlenk lines for our laboratory. Tom in particular was personally involved and extremely helpful in all aspects of the project, from design to execution. We even looked over the design together to determine improvements that could be made to increase the usefulness and lower the cost of the order. The quality of the glass work is second to none. I would like to say a big thank you to all the folks who worked on the project, it was a great experience and we will definitely recommend you to anyone with custom glass needs." |
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"Adams & Chittenden consistently meets our most demanding delivery schedules for quality CGMP glassware. Everything from carboys and 12L RBFs to 6L jacketed filters for inert atmosphere processing. They have been able to manufacture everything we have been able to design." Harry Stockton |
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An OEM customer emails; "Mary, |
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"Tom, George & the Team, DSM PTG has been a customer of Adams & Chittenden Scientific Glass for twenty years and have used their fabrication services for all our custom pilot plant glassware needs as well as general repair which is always delivered in a timely manner. Your team has been able to provide quick turnaround times which has enabled us to continue operations to meet our customer deliverables with minimal impact. Your workmanship is excellent as evidenced by the quality of the glassware, which is better than some OEM suppliers. Your depth of knowledge and expertise is highly recommended when it comes to optimizing designs in terms of performance and cost. Thanks you for your continued support." Kathleen A White |
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| "Hi Tom, Just wanted to let you know that the modified impactor designed by Jesse that you created, works PERFECTLY! Thanks again for all your help! With best wishes, Aditya Das Alexza MDC" |
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"The glass jar looks very good. We are all very |
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"The three electrode electrochemical cells that you designed with us are working perfectly. Thank you for spending your time developing them with me. The craftsmanship is first rate and I am looking forward to working with you for years to come." William E. Mustain, PhD |
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"About Adams & Chittenden and crew: |
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"Tom and George, |
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